GENERAL TERMS AND CONDITIONS OF SALE
(Updated on 14/10/2019)
CRYPTELITE PARTNERS is a simplified limited company (société par actions simplifiée) with share capital of €1,000, with registered office located at 6, rue Léonard de Vinci - Laval Mayenne Technopole in Laval (53000), France, listed on the Paris Trades and Companies Register (RCS) under the number 839 062 767 (hereinafter "CRYPTELITE"). CRYPTELITE specializes in the investment and trading of Cryptoassets ("Cryptoassets"), including Bitcoin ("BTC") and Ether ("ETH"). CRYPTELITE supports, trains and advises its Customers, composed of personal users, legal entities and professional individuals ("Customers"), in the field of Cryptoassets (cryptocurrency investment and trading activity) and Blockchain technology (operation, uses and issues), in its premises located at 6, rue Léonard de Vinci - Laval Mayenne Technopole in Laval (53000), France, or through its Website.
THE SERVICES OFFERED BY CRYPTELITE ARE ONLY FOR INFORMATION PURPOSES AND CANNOT CONSTITUTE AN IRREFUTABLE ANALYSIS. BY USING THE SERVICES OFFERED BY CRYPTELITE, THE CUSTOMER DECLARES THAT HE/SHE IS AWARE OF THE RISKS INCURRED BY INVESTMENTS ON THE CRYPTOASSET MARKET (CF. ARTICLE 2).
Access to our Long-Term Portfolio: 24-hour access to the composition and evolution of a Cryptoasset portfolio.
Automated Trading: service allowing us to replicate our trades automatically on a Customer's account, without the Customer having to place an order manually after we send our Signals. This API-based solution requires you to have an account at WallOfTraders.com and involves an additional cost with this third party.
Blockchain: chain of blocks containing transaction data.
Cryptoasset or Cryptocurrency: digital unit of account stored electronically in a "Wallet", providing a community of users with a medium of exchange for goods and services without the need for legal currency. A cryptocurrency operates on a cryptographic protocol and is decentralised, with transactions recorded in a distributed ledger, commonly known as a "Blockchain". According to an AMF (Autorité des Marchés Financiers) statement released on 4 December 2017, Cryptocurrencies "cannot be classified as currencies or considered a means of payment in the legal sense of the term" and "are therefore not subject to the regulatory framework for means of payment". The AMF notes that the euro is the sole legal tender in France at the present time. Bitcoin is the most well-known of the more than 4,500 Cryptocurrencies, examples of which include Ethereum, Litecoin, Dash and Ripple.
Customers: Personal User, as defined below, a natural person aged 18 years or over who is able to exercise and enjoy his/her rights within the meaning of Article 414 of the French Civil Code and any professional person or legal entity who carries out a registration process to access the services offered by CRYPTELITE on its Website
Exchange : means the exchange platforms outside the Website on which the Cryptoassets are purchased and exchanged and over which the Website has no control (for example : Binance, Bittrex, Bitfinex, Kraken, Coinbase, etc.).
Force Majeure: under Article 1218 of the French Civil Code, an event beyond the control of its debtor, which could not reasonably have been foreseen at the time of the entry into force of the General Terms and Conditions and the effects of which cannot be avoided by appropriate measures.
Hackers: means any person who fraudulently enters a computer system (hacker) and commits acts punishable by law.
Party: means the Customer and CRYPTELITE, together or separately depending on the context.
Performance Pack: a subscription-based service, including the following services (depending on the offer subscribed: Zen, Black or Elite): Trading Signals, Automated Trading, Access to our Long-Term Portfolio, Interactive Graphical Analyses.
Personal Consulting: provision of support, training and consulting services in all investment activities on the Cryptoasset market. This includes, but is not limited to: investment strategies, management methods, detailed analyses, fund security, understanding of Blockchain technology and Cryptoassets.
Personal User: refers to any individual whose use does not form part of his/her commercial, industrial, craft, professional or agricultural occupation as defined in the French Consumer Code.
SEED: back-up data for a Cryptocurrency Wallet. These come in a form of a list of words, and enable full access to the linked Wallet. This security feature is used to restore the Wallet in the event of loss, theft or destruction of the hardware hosting the Wallet (telephone, tablet, PC or other). This list of words is strictly confidential. Customers are solely responsible for the storage of Seed data in any form. CRYPTELITE accepts no liability for storage errors or loss of the Seed for a Customer Wallet.
Subscription: means the commitment made by a Customer to subscribe to one of the services offered by CRYPTELITE, according these Terms and Conditions.
Technical Failure: refers to one of the following cases resulting from an event not attributable to CRYPTELITE or Force Majeure : unavailability of access to the telephone network or the Internet by CRYPTELITE, unavailability of access to partner platforms for the performance of services operated by CRYPTELITE on its own behalf, resulting from Hackers' action on CRYPTELITE's computer systems, the Customer or the technical partners and partner platforms used by CRYPTELITE to perform its services.
Telegram: a secure email application hosted in the cloud. To take full advantage of the CryptElite Performance Pack service, the Customer must have a Telegram account in order to be added to the various Private Communication Channels and, therefore, receive the information sent by CRYPTELITE.
Telegram Channel: a Channel is a Telegram application specific tool which allows messages to be sent to all its members. It can be public or private and can have an unlimited number of members.
Terms and Conditions: refers to these general terms and conditions of sale applicable to all CRYPTELITE Customers.
Trading Platform: refers to a marketplace where Cryptoassets are exchanged among themselves or for fiduciary currencies. This makes it possible to invest or speculate on the price of Cryptoassets (e.g. Kraken, Binance, Bittrex, etc.).
Trading Signals: information about our Trader's positions, whether buying or selling on the Cryptoasset market. Alerts are sent on our Telegram Channel. They include the type of order executed (buy/sell limit or market), usable trading platforms, pair, price, stop-loss, profit-target, share of capital invested, as well as a technical analysis. For more information about Trading Alerts, we invite you to consult our FAQs.
Wallet: a digital application that allows a user to store, send and receive Cryptocurrency, which is made secure using private key and public key cryptography. A Wallet contains one or more addresses used to trade Cryptocurrency as well as one or more private keys to secure the Wallet's contents. The disclosure, theft or loss of a Customer's private keys may result in the total loss of the Customer's Cryptocurrency holdings. Customers are solely responsible for their Wallet and SEED. CRYPTELITE does not design or manage Wallets on behalf of its Customers and has no knowledge of its Customers' private addresses or Seeds.
Website: refers to all CRYPTELITE services that can be accessed at the following web addresses (URLs): « », « », « », « », « » and « ». CRYPTELITE makes every effort to protect its servers and Customer data against access by Hackers.
2. RISK FACTORS
In accordance with current French regulations, CRYPTELITE bring to the Customer's attention the following risks concerning Cryptoassets investments:
A Cryptocurrency is not a "currency" as defined by Article L.111-1 of the French Monetary and Financial Code. Only the euro (€) constitutes legal tender in France;
Cryptocurrencies may not be classed as "digital currency" as defined by Article L.315-1 of the French Monetary and Financial Code;
CRYPTELITE cannot guarantee the legal classification or price of Cryptocurrencies;
More generally, a Cryptocurrency cannot be considered a financial instrument. As such, Customers do not enjoy the protections offered under the EU MiFID II Directive as transposed into French law.
THE PRICE OF CRYPTOASSETS IS GENERALLY EXTREMELY VOLATILE AND ITS VARIATIONS UNPREDICTABLE. THE PRICE OF CRYPTOASSETS CAN RISE AND FALL VERY QUICKLY. MAKING AN INVESTMENT ON THE CRYPTOASSET MARKET INVOLVES A HIGH DEGREE OF RISK, INCLUDING THE RISK OF LOSING THE FULL VALUE ASSOCIATED WITH THE PURCHASE OF CRYPTOASSETS. MAKING AN INVESTMENT IN CRYPTOASSETS MAY NOT BE SUITABLE FOR ALL TYPES OF CUSTOMERS. IN A PRESS RELEASE DATED 4 DECEMBER 2017, THE AMF AND ACPR WARNED INVESTORS AGAINST SPECULATIVE PURCHASES AND THE VOLATILITY OF CRYPTOASSETS.
THE CUSTOMER UNDERSTANDS AND ACCEPTS THAT THE INFORMATION PROVIDED BY CRYPTELITE RELATES TO ASSETS WITH A HIGH LEVEL OF RISK AND TO UNREGULATED MARKETS. INDEED, THE VALUE EXPRESSED IN THE LEGAL TENDER OF A CRYPTOASSET IS QUOTED ON TRADING PLATFORMS THAT ARE NOT REGULATED AND THAT DO NOT PROVIDE ANY FINANCIAL, LIQUIDITY, TECHNICAL OR OTHER SECURITY.
MOREVOVER, THE CUSTOMER IS AWARE THAT HOLDING CRYPTOASSETS ON UNREGULATED TRADING PLATFORMS PRESENTS A SIGNIFICANT RISK, THE CONSEQUENCES OF WHICH ARE NOT GUARANTEED BY CRYPTELITE, IN PARTICULAR THE TECHNICAL FAILURE OF THE PLATFORM WHICH COULD LEAD TO THE UNAVAILABILITY OR EVEN THE DISAPPEARANCE OF THE CRYPTOASSETS.
IN ADDITION, THE CUSTOMER IS AWARE THAT CRYPTOASSETS MAY BE SUBJECT TO HACKING ATTEMPTS, THE CONSEQUENCES OF WHICH ARE NOT GUARANTEED BY CRYPTELITE. CRYPTELITE CANNOT BE HELD RESPONSIBLE FOR THE TECHNICAL LIMITATIONS INDUCED BY THE COMPUTER SYSTEMS USED BY CUSTOMERS FOR THE CONSERVATION OF THEIR CRYPTOASSETS. IT IS THE CUSTOMER'S RESPONSIBILITY TO ENSURE THAT THEY HAVE THE NECESSARY AND SUFFICIENTLY SECURE IT RESOURCES TO ENSURE THE SECURITY OF THEIR CRYPTOASSETS AND PORTFOLIO. CRYPTELITE DECLINES ANY RESPONSIBILITY IN PARTICULAR IN THE EVENT OF LOSS OR THEFT OF CRYPTOASSETS WHATEVER THE MEDIUM USED TO STORE AND STORE THE CRYPTOASSETS.
THE CUSTOMER FULLY UNDERSTANDS THE RISKS BEFORE DECIDING TO INVEST IN CRYPTOASSETS AND MUST HAVE THE FINANCIAL RESOURCES TO BEAR THESE RISKS AS WELL AS CAREFULLY MONITOR ITS POSITIONS.
INVESTING ON THE CRYPTOASSET MARKET, OF ANY KIND, PRESENTS A RISK TO YOUR CAPITAL. YOU MUST NOT INVEST MONEY THAT YOU CANNOT AFFORD TO LOSE.
THE CUSTOMER THEREFORE UNDERSTANDS THAT HE/SHE SHOULD NOT INVEST IN CRYPTOASSETS UNLESS HE/SHE HAS THE NECESSARY KNOWLEDGE AND EXPERTISE, AND UNDERSTANDS THE CHARACTERISTICS OF THESE PRODUCTS AND HIS EXPOSURE TO RISK.
THE CUSTOMER UNDERSTANDS AND ACCEPTS THAT CRYPTELITE IS NOT INTENDED TO SUBSTITUTE THE CUSTOMER FOR THE KNOWLEDGE THAT THE CUSTOMER MUST HAVE FOR HIS INVESTMENTS ON THE CRYPTOASSET MARKETS.
THE RISK OF LOSS IN CRYPTOASSETS TRADING CAN BE CONSIDERABLE. THE CUSTOMER MUST THEREFORE CAREFULLY CONSIDER WHETHER INVESTMENT IN THIS TYPE OF MARKET IS APPROPRIATE FOR HIM OR HER IN VIEW OF HIS OR HER FINANCIAL SITUATION AND RESOURCES. THE CUSTOMER UNDERSTANDS THAT A TOTAL LOSS OF THE INVESTED FUNDS IS POSSIBLE.
3. NON REGULATED ADVISORY CAPACITY OF CRYPTELITE AND CUSTOMER REPORTING OBLIGATIONS
CRYPTELITE does not provide payment or banking services. As such, it is neither approuved, regulated nor monitored by the ACPR.
CRYPTELITE is a commercial company. CRYPTELITE is not as of tody an investment firm approuved, regulated and monitored by the AMF. It does not provide regulated investment service.
CRYPTELITE shall not in any way be considered to be acting in the name or on behalf of the Customer. Customers are responsible for all reporting with regard to transactions that they execute and the associated gains/losses to the relevant tax authorities, in accordance with applicable tax laws.
4. GENERAL PROVISIONS
These Terms and Conditions govern all the services offered by CRYPTELITE (Performance Pack, Personal Consulting), whether subscribed to on the Website or at CRYPTELITE's premises, by any Customer.
Together with the invoice or any other document in place thereof, the Terms and Conditions constitute the only contractual documents that are binding between the Parties, to the exclusion of all other documents, brochures, catalogues or photographs of Cryptocurrencies which are non-contractual and indicative only. These Terms and Conditions are applicable worldwide.
Where applicable, the Customer's terms and conditions shall in no way substitute for or supersede these Terms and Conditions and shall not be binding upon CRYPTELITE, notwithstanding any provision to the contrary.
5. ENFORCEABILITY OF TERMS AND CONDITIONS
Terms and Conditions are available to Customers on the Website. These may also be sent by email or by post to Customers upon request. The Terms and Conditions are enforceable against Customers who acknowledge, by validating them by the technical means provided for this purpose, that they have been informed of them and have accepted them prior to any Subscription of a service with CRYPTELITE. Confirmation of Subscription to a service by the Customer automatically implies his adherence to the Terms and Conditions in force on the day the contract is concluded.
The conservation and reproduction of the characteristics of a sale and the availability of the Terms and Conditions on the Website are ensured by CRYPTELITE in accordance with article 1369-4 of the French Civil Code.
6. RULES APPLICABLE TO THE SUBSCRIPTION OF A SERVICE
6.1 RULES APPLICABLE TO SUBSCRIPTIONS MADE VIA THE WEBSITE
Any service subscribed to CRYPTELITE by a remote Customer must be formulated on a durable written form.
Access to the Website is free. Subscriptions are made directly on the CRYPTELITE Website.
Communication between a Customer of the Website and CRYPTELITE may be made by email or via the support system used by CRYPTELITE.
CRYPTELITE reserves the right to refuse any Subscription of a service to a Customer. More generally, CRYPTELITE reserves the right to close access to all or part of the Website in the event of Force Majeure, Technical Failure, danger or threats to its personnel or technical resources of any nature whatsoever.
6.2 MEASURES APPLICABLE TO SUBSCRIPTIONS MADE AT CRYPTELITE'S PREMISES
A Customer may obtain information or subscribe to a service at CRYPTELITE's premises.
Access to CRYPTELITE's premises currently located at 6, rue Léonard de Vinci - Laval Mayenne Technopole in Laval (53000) - France is open to Customers by appointment only.
6.3 INFORMATION COLLECTED FOR THE SUBSCRIPTION OF A SERVICE
The information to be provided when subscribing to a service must be accurate, valid and complete:
Nature of the Customer account : Personal User or Legal Person;
For a Personal User: Civility, First and Last name of use, Country of main residence;
For a Legal entity: Company form, Company name, Registered office;
Valid email address;
6.4 ABSENCE OF COOLING-OFF PERIOD
The Customer is informed that any Subscription to a service from CRYPTELITE does not give the right to retract, and consents perfectly.
Indeed, pursuant to the provisions of Article L. 221-28, 13° of the French Consumer Code, Subscription to a service from CRYPTELITE does not give rise to a right of withdrawal for the benefit of the Customer insofar as it concerns the "supply of digital content not provided on a material medium, the performance of which has begun after prior express agreement of the consumer and express waiver of his right of retraction".
7. LANGUAGE OF THE TERMS AND CONDITIONS
These Terms and Conditions have been translated into English to facilitate their understanding by a greater number of Customers. Notwithstanding this translation, the parties expressly agree that in the event of a dispute, only the French version of these Terms and Conditions shall be authoritative.
8. AMENDMENT OF THE TERMS AND CONDITIONS
CRYPTELITE retains the option to amend its Terms and Conditions at any time and without notice. In the event of amendments to the Terms and Conditions, the Terms and Conditions applicable to the Customer shall be those in effect on the date of the Subscription. The Customer is recommended to print a copy of the Terms and Conditions in effect on the date of the Subscription, notwithstanding CRYPTELITE's archive policy.
9. NULLITY OF A CLAUSE IN THE TERMS AND CONDITIONS
The nullity of any one contractual clause shall not invalidate the Terms and Conditions.
10. ENTRY INTO FORCE
Terms and Conditions shall apply from the moment when the Customer agrees to these Terms and Conditions.
The Subscription to a service is deemed definitive when the Customer has made its payment.
The archiving of communications, Subscriptions and invoices is carried out on a reliable and durable medium in accordance with article 1379 of the French Civil Code. These communications, subscriptions and invoices shall have probative value between the Parties. As a general rulel, any CRYPTELITE electronic document constitutes evidence between the Parties.
11. CANCELLING A SUBSCRIPTION
11.1 BY THE CUSTOMER
The Customer may cancel a Subscription as of right where CRYPTELITE does not comply with the time frame for delivery of the service under the conditions set out in Article 14 below.
11.2 BY CRYPTELITE
CRYPTELITE may, as of right and without notice, cancel a Subscription in the event of a breach of the Terms and Conditions, such as:
Legitimate suspicion of CRYPTELITE on the Customer's true identity or means of payment;
Use of a means of payment by the Customer that is not in his name, defective or subject to theft, opposition or fraud;
Failure by the Customer to respond within more than 72 hours to CRYPTELITE questions and requests;
Non-payment of the Subscription amount by the Customer;
Aggressive, criminal or threatening behaviour by a Customer when communicating with CRYPTELITE or with other Customers.
In the event of cancellation of a Subscription for one of these reasons, CRYPTELITE will refund the Customer the amount paid, unless the performance of the service has already begun.
All prices of services offered for sale on the Website are expressed in euros, all taxes included.
Any change in the VAT rate may be reflected in the price of the services.
CRYPTELITE reserves the right to modify its prices at any time, it being understood that the price appearing on the Website on the day of Subscription will be the only one applicable to the Customer.
In accordance with the reverse charge principle, Customers subject to VAT and established in the European Union may be refunded the amount of VAT, indicating their intra-Community VAT number.
Customers established outside the European Union and not subject to French VAT may be refunded the amount of the latter by contacting CRYPTELITE.
13. PAYMENT TERMS
Except under special conditions, any Subscription to a service from CRYPTELITE is payable in cash at the time of Subscription.
The different payment methods accepted are as follows : Credit card (CB, Mastercard, VISA), PayPal or Cryptoasset (Bitcoin, Ether or Litecoin, upon conversion into euros or dollars of the subscription amount. The rate is the one of the day and the hour to the minute near the Subscription).
The entry of banking information is made on a secure server to ensure the security and confidentiality of the information provided during the banking transaction.
CRYPTELITE reserves the right at any time and without notice to modify the payment methods accepted on its Website.
14. EXECUTION OF THE SERVICE BY CRYPTELITE AND APPLICABLE RULES
14.1 EXECUTION RULES OF THE PERFORMANCE PACK SERVICE
Once the payment has been validated and received by CRYPTELITE, the Customer will be added to the various CRYPTELITE Telegram Private Channels according to the offer he has subscribed to (Zen, Black or Elite), within a maximum period of 72 hours. Any delay attributable to CRYPTELITE in adding the Customer to the various Telegram Channels may only result in the Customer's subscription being extended.
The Subscription may not be cancelled or modified once it has been definitively concluded as defined in section 10.1.
However, in the event of a delay of more than 7 days in the performance of the service by CRYPTELITE, the Customer may request the cancellation of his Subscription and therefore the full refund of the amount paid.
The various subscriptions offered by CRYPTELITE can be subscribed for a period equal to 1 month, 3 months or 6 months, without tacit renewal.
In addition, by subscribing to the Performance Pack service, the Customer is informed and accepts the following:
In the event that our Trader is unable to communicate the Trading Signals for several consecutive days, for any reason (travel, illness, malfunction of third party platforms, etc.), the Customer will be immediately informed and will benefit from an extension of his subscription for a period equal to that of the service interruption.
In addition, the Customer is informed that all content delivered by CRYPTELITE, namely Trading Signals and all associated content, is strictly private and may not be transmitted, shared, adapted or reproduced in any form whatsoever without the express permission of CRYPTELITE. In the event of non-compliance with this rule, the Customer's subscription will immediately be terminated, without refund.
Furthermore, access to the Automated Trading service requires an account with WallOfTraders.com and involves an additional cost with this third party. Also, since this service is provided by WallOfTraders.com, CRYPTELITE cannot under any circumstances be held responsible for any malfunction or hacking of the WallOfTraders.com platform. For more information, we invite you to read the WallOfTraders.com Terms and General Conditions of Sale and Use.
The interaction and data exchange between the WallOfTraders.com website and the Exchanges is done via API key. By providing an API key on the Wall Of Traders Company's website, the Customer or User accepts the risk of loss or theft of these API keys and the consequences that may result from this, in particular the fact that a thief manipulates the Customer's or User's portfolio by having it purchased at a high price and resold at a lower price, thus causing a loss of value of the Customer's or User's Cryptoasset portfolio.
The entire content of the Performance Pack service is provided without any explicit or implicit guarantee. The Customer remains fully responsible for the choice of the use and interpretation of the content and information made available to him/her. The choice of the use and execution of the knowledge taught is the sole responsibility of the Customer. Consequently, CRYPTELITE cannot be held liable for any damage resulting from the use of shared technical knowledge and data in the context of this service.
14.2 EXECUTION RULES OF THE PERSONAL CONSULTING SERVICE
Prior to the Subscription and performance of this service, CRYPTELITE and the Consumer shall determine together and according to the Consumer's needs, the purpose of this service.
Personal Consulting can be provided remotely by videoconference or directly at CRYPTELITE's premises, at the Customer's choice.
All information provided as part of this service is provided without any explicit or implicit guarantee. The Customer remains fully responsible for the use and interpretation of the information provided by CRYPTELITE. The choice of the use and execution of the knowledge taught is the sole responsibility of the Customer. Consequently, CRYPTELITE cannot be held liable for any damage resulting from the use of the knowledge communicated or taught.
15. LIABILITY AND EXEMPTION FROM LIABILITY
The various services offered by CRYPTELITE are for information purposes only and cannot constitute an irrefutable analysis.
THE CUSTOMER IS DULY INFORMED OF THE RISKS SURROUNDING THE INVESTMENT AND TRADING OF CRYPTOASSETS AND ASSUMES SOLE RESPONSIBILITY.
CRYPTELITE DISCLAIMS ANY LIABILITY FOR LOSS OF PROFITS, INCOME, VALUE, PROFITS OR DATA, OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES.
CRYPTELITE shall not be held liable towards the Customer in the event of non-performance or improper performance of the Terms and Conditions on account of the Customer, or owing to fraud or error attributable to the Customer, an occurrence of Force Majeure, Technical Fault, inability on the part of CRYPTELITE to provide its service due to an event beyond its control, or the stopping, piracy or inaccessibility of the platforms or third-party applications used by CRYPTELITE.
CRYPTELITE endeavours, as far as possible, to maintain the Site accessible 7 days a week and 24 hours a day. Nevertheless, the use of the Site may be temporarily suspended, due to technical maintenance, migration or updates, due to breakdowns or constraints related to the operation of the Internet.
The networks on which the data circulate have various characteristics and capacities and are likely to be saturated at certain times of the day, which may affect their download times and accessibility. CRYPTELITE shall not be held liable for any malfunction or impossibility of access to the Site attributable to third parties, Internet network congestion, unsuitable equipment of the Customer, maintenance or updating of the Site or any other circumstances unrelated to CRYPTELITE.
16. RESOLUTORY CLAUSE
The cancellation of a Subscription by CRYPTELITE under the conditions in Article 11.2 shall be communicated in an email from CRYPTELITE to the Customer at the address provided by the Customer and shall take effect as of right without the need for any other - in particular legal - formality.
17. INTELLECTUAL PROPERTY AND TRADEMARKS
The Website, trademarks of CRYPTELITE and material reproduced on the CRYPTELITE Website, comprised in particular of photographs, videos, text, publications, illustrations, drawings, logos and images, are and shall remain the exclusive property of CRYPTELITE and are protected by copyright, trademark law and/or patent law. All use, reproduction and/or transmission of this material without the prior written consent of CRYPTELITE renders those in breach liable to prosecution.
Customers are therefore prohibited from the reproduction, representation, extraction and use in any form whatsoever, in full or in part, of trademarks, logos, or the CRYPTELITE Website.
18. PERSONAL INFORMATIONS
CRYPTELITE is responsible for completing the prior necessary procedures – in particular with the CNIL – under the regulations concerning the protection of personal data and undertakes to comply with these regulations within the scope of their application to data processing under these Terms and Conditions.
The Customer has the right at all times to access, modify, correct and contest this information for legitimate reasons and, as of 25 May 2018, has the right to limit the processing or portability of personal data, which may be exercised in writing with accompanying signature and with an attached copy of an acceptable form of identification, to:
By postal mail addressed to:
Customer Service & Support
Laval Mayenne Technopole
6, rue Léonard de Vinci
53000 Laval – France
By email to: firstname.lastname@example.org
The Customer has the right to issue instructions regarding the fate of his personal data after his death which can be addressed to the address indicated above.
Your personal data is kept for the longest period of time necessary to manage the business relationship.
Should any dispute arise as to the use of Customer information by CRYPTELITE, the Customer shall be notified of the possibility to refer the dispute to the CNIL (French Information Technology and Data Commissioner).
19. CUSTOMER SERVICE
For any information or question, CRYPTELITE Customer Service & Support can be contacted:
By postal mail addressed to:
Customer Service & Support
Laval Mayenne Technopole
6, rue Léonard de Vinci
53000 Laval – France
By email to: email@example.com
All photographs shown on the Website, in particular those used for product illustration, are non-contractual and displayed for illustrative purposes as examples only.
21. DISPUTES - MEDITATION
In the event of a dispute between a Customer and CRYPTELITE, the Customer must notify Customer Services at the address provided in Article 19 taking care to give correct contact details and to forward all information to enable CRYPTELITE to establish the cause and impact of the dispute.
The Customer is informed that he may in any event resort to conventional mediation, to existing sectoral mediation instances or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.
Should the dispute persist, the Customer may contact the European Commission online dispute resolution service at the following address: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.
The fact that CRYPTELITE does not at a given moment invoke any one of the provisions in these Terms and Conditions shall not be interpreted as a waiver by CRYPTELITE of subsequent invocation of any one of said Terms and Conditions, nor shall it be understood as an amendment thereof.
For any disputes that may arise between a Customer and CRYPTELITE, relating to the formation, interpretation and execution of the present contract, the Parties undertake to settle their dispute amicably, prior to any legal proceedings.
In the absence of an amicable settlement and for all disputes arising from these Terms and Conditions, jurisdiction shall be assigned to the court for the place of residence of the defendant in France, or that of the place of actual execution of the service.
In accordance with Article R.631-3 of the French Consumer Code cited below, the purchaser has a number of options, provided that he/she is a Personal User:
Article R.631-3 of the French Consumer Code: « The consumer may refer a dispute either to one of the courts with jurisdiction under the Code of Civil Procedure, or to the court for the area where he/she lived at the time of conclusion of the contract or the occurrence of the event giving rise to the damage ».
These provisions do not apply to Professional Customers. In the last scenario, the Court of Appeal for Angers (Cour d'Appel d'Angers) shall have exclusive jurisdiction.
24. APPLICABLE LAW
The interpretation and performance of these Terms and Conditions by CRYPTELITE is solely subject to French law.
25. ADMINISTRATIVE INFORMATIONS
Simplified Limited Company (Société par actions simplifiée)
Share Capital : €18,000
Address : Laval Mayenne Technopole – 6, rue Léonard de Vinci – 53000 Laval – France
Laval RCS 839 062 767
Email : firstname.lastname@example.org